Hi @Brianlfc0210,. 0 Kudos. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. You need F-Secure SAFE – our award winning internet security package. Manage Your Account. I just want to turn on childsafe . Community Natter. Click on the link to be taken to the registration page and begin the activation process. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. curl -IL mail. 1. If, however, you're still experiencing the problem, please pop back to us. I've turned off web safe but sites are still being blocked. It keeps asking me to log in and when I do , it just keep repeating to log in and not letting me access the Web safe. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Just bear in mind this would reset everything. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Phone Switchover. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneWiFi hotspots. Virgin Media Mail. on 18-10-2022 19:33. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Parental Controls Guide Virgin Web Safe Features and Benefits Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Learn more about our speeds to help you choose our. thanks for the fast confirmation Graham_A and newapollo. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Reply. You can then change your My VM username to the new third party email address. We hope that helps. 1 Kudo. Enter the code you receive on the next screen. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. com type e-mail address) I get a web page saying Forbidden. appreciate the help. Adjust the settings according to the level of protection you want. If you want to know more, the updated sections are 6. See for more details. @Lorraine_52 Welcome to the Community help forum. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉. Malware can also record or steal information like bank details or account logins. Welcome to Virgin Games. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. For fraudulent e-mails, forward to phishing@virginmedia. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. . If you want to use a different email address you will need to create one supplied by another email provider such as MS Outlook or Gmail. 1. That will take you to the relevant "My Virgin Media" account for that email address. 159. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. 67. So glad that we got your account logging in issue sorted so quickly. With a My F‑Secure account, you can adapt the security to your individual needs such as add or remove devices, see prices or subscription options, purchase other products or manage parental controls. Options. com nslookup protonvpn. It only appears when using Microsoft Edge as the browser. To get around this, you need to turn Web Safe off. Access your bills, diagnose faults and manage your package. 9. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 67. Available with M50 broadband or faster. com Address: 185. Virgin Media offers an excellent package of online security, including parental controls and filtering services to keep you and your household safe both at home and when you’re out. 1. on 05-01-2023 17:27. I have found a flaw in Virgins Security System Account. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Hey @DavidCalla,. Web safe provides ultimate protection when using the internet. Stay safe online. GWa. Joining in Options. Changing network settings to use any Public DNS should re-gain full access for the device. Simply set up a user account for each adult and child, adjust the settings for each user and there's less chance of older kids finding. It only appears when using Microsoft Edge as the browser. 2 Log in to your Virgin Media account using your email address and. These are two settings — Virus Safe and Child Safe. A new secure password will be generated for you. Working hard to help connect the nation, shop our offers and order online. --. Every attempt bounces me back to the 'My Account' page. Virgin Media Web Safe allows you to block certain websites on all of your devices connected to its network. 4. Sign in Register. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. My Virgin Media, making managing your account easier with all your information in one place. 220. Web Safe occasionally flags innocent content as well, which is why so many people want to know how to bypass Virgin Media’s block features. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. 1 into the address bar of your browser. Are you seeing the old UI (left) or the new UI (right). Good to hear this is now working for you martyp, thanks for letting us know. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. If you're still having issues changing your settings, please let us know. Access your bills, diagnose faults and manage your package. If you changed the computer's network settings to use any Public DNS does that re-gain access. Sign in Not. Access your bills, diagnose faults and manage your package. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. However I renewed my account (a new contract and - 5419828. Service and repairs at no extra cost . £8p/m extra or included with Gig1 or Volt. Enter the email address or the mobile number you gave us when you joined Virgin Media. Click: Settings. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. If you’d like to change the. Options. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. Access your bills, diagnose faults and manage your package. Click on Start Free Trial and sign up a profile if you don't have one yet. The messages typically contain a link for the victim to click on to get details of a missed package delivery. Billing and payments. 4GHz change the Wifi Network Name (SSID), suggest append _2 to the end. If, however, you're still experiencing the problem, please pop back to us. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Safer shopping sprees. Manage Your Account. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. If you are a business customer, please submit your business name in place of your surname. If that doesn’t help, you’ll need to try turning off Virus-safe. How to turn on Child Safe. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. Register . 1. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. 100 nslookup protonvpn. My Virgin Media, making managing your account easier with all your information in one place. Email login access from web neilj203. login My Account. It only appears when using Microsoft Edge as the browser. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Hi Trying to find a solution to why I cannot access the settings for web safe. I get monthly emails so I know the email is correct. 220. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 2. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Up to 3 WiFi Pods if needed. Browse. Consider: open Terminal app, run the following command and post the redacted output here curl -IL mail. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be. More helpOptions. Welcome to Virgin Media. I added it to the 'allowed websites' list, and it's working fine. Pick a category to get started. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Keep your family safe online Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Estas são duas configurações – Virus Safe e Child Safe. From there the Web Safe can be accessed and configured. Click: My Apps. Security matters. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. Antivirus software is the best way to stay safe and keep devices running smoothly. Virgin Fibre Areas only. Check you’re connected to the Hub before following these steps. I’ve called VirginMedia several times and they have not been able to help. on 05-07-2022 19:36. on 27-07-2022 14:17. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Excludes broadband faults and broadband network outages. Options. Please can you reboot your hub and let me know if that has helped to resolve the issues. Email address. on 09-07-2023 22:56. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Select Next and enter the Hub settings password which is on the base of the Hub. Joining in. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Enter your credentials and press OK to log into the router settings menu. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Forbidden. That said, the more you know about the web, the better understanding you. Login to the Virgin Media online account in a web browser. I cannot get into the web safe settings on my virgin account to activate child safe . Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. What’s more, it’s compatible with all. SpeedYou can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. 159. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. At least 30Mbps download speeds in every room or £100 one-off credit. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Stay safe online. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. 2. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Hundreds of servers in the UK and over 5,000 worldwide. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 3. View Apps > Web Safe > manage your Web Safe settings - takes me. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. The VM website is constantly being tweaked. run the Standard test and confirm the. • Login with the default login info (on base of Hub) unless you've already updated it. The info to report to VM was given above. 123 and 194. Set up a guest network. Should you need us again, please do reach back out to us. Solved: My email account keeps getting locked out. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Antivirus software is the best way to stay safe and keep devices running smoothly. TV. 1. Discover the web for yourself. Parental controls block websites and applications that you think are unsuitable for your child. 1. Once logged in you will see 2 filters; Virus Safe and Child Safe. All Rights ReservedWeb Safe; Virgin Media Internet Security. Or register here to create your account so you can log in. At least 30Mbps download speeds in every room or £100 one-off credit. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. It keeps jumping back to the main page asking for £3 per month for extra security. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. . Doesn't work in Igconito, Chrome Browser, Edge or Safari. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. To get around this, you need to turn Web Safe off. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Hi @smartjack27. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. It’s important you choose a passcode that’s different to the one you use to unlock your device. Step 2 If you believe that this could have happened through them gaining access to your Virgin Media account, please also follow the steps on My Virgin Media account has been hacked. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. Select the WireGuard protocol for fast and secure content streaming and gaming activities on Virgin Media. 1. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Web Safe will help you block access to web sites known to be infected or to distribute Malware. 9. This is easily rectified on our side, we can also take a look into your Web Safe settings for you whilst we sort out your Online Account issue. Changing Virgin Media Web Safe Settings on Desktop/Laptop VirginMedia. To turn parental controls off on Android, you need to go to the Play Store. Country. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Every attempt bounces me back to the 'My Account' page. I am sorry but I do not currently have a non Apple device. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Virgin Media takes online safety seriously. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. To access Web Safe, just register or sign in to your My Virgin Media account. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. 1. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or. End of contract. Customer since 1993. "Virgin Media parental controls are the tools we offer to help keep your family web safe. uk suggesting that have had a request to reset my password. After that, it’s just £3 per month (or £30 a year). I'm. icon on the upper-left edge of your screen. Date of experience: 18 November 2023. Tried every browser, device, incognito mode etc. I have now re-added this to your web safe settings. Try computers with Cisco’s OpenDNS using 208. Virgin Media Web Safe Log in to your My Virgin Media account. Disconnect all ethernet cables from the Hub. You can change this by clicking on the toggle to switch on or off when needed. 1 or whatever else you like. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 2. Because this blocking is occurring at the network level, it doesn’t rely. Changing network settings to use any Public DNS should re-gain full access for the device. 9. Available with M50 broadband or faster. I would appreciate some help because I want to edit and add some email folders. Changing Virgin Media Web Safe Settings on a Mobil. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Virgin Media Internet Security is an all-in-one package that keeps devices safe from malware in case users accidentally download malicious files or click harmful links – and it also allows you to set screen time limits. They come in all shapes and sizes, from stand-alone software to. 168. To recover your email address we need your account number, area reference and date of birth. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. IPSec Pass-Through. More help. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Manage Your Account. Reply. Recycle or return your kit. £8p/m extra or included with Gig1 or Volt. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. com 194. A managed firewall solution dramatically reduces the size of that problem, easing the pressure on already stretched IT departments while. Select My Apps. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. on 21-04-2023 13:44. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. How to disable Virgin Media Web Safe My Virgin Media, making managing your account easier with all your information in one place. Child Safe not working in Security matters 3 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; MISOLD AND DIRECT DEBIT SET UP WITHOUT CONSENT WITH O2!!! in Security matters 16-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023Virgin Media Mail. on 15-04-2023 15:47. This is different from your WiFi password. With an average download speed of 362Mbps, and an upload speed of 36Mbps this incredibly fast. Forum; Apps. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. How to turn on Child Safe. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. on 29-01-2023 15:37. Sign in to access your emails, apps and extras, and manage your account. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 1/help for specific device where Web Safe is not working. net, pubg. Gamesys Operations Limited is licensed and regulated in Great Britain by the Gambling Commission. Please look out for it in the top-right, purple envelope. Lee_R. This includes restricting children from accessing inappropriate or adult content. Billing and payments. Re: Web safe problem. Account - Cable. Click on the Overview tab, where you have two options. It - 5282363. You don’t need to be a web wizard to know how to take care of your kids online. uk to - 5371171. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. @blueyonder. Options. . @ntlworld. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. 1 or 192. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. If you log into your online account. If you need more licenses for your F‑Secure subscription you can follow these guidelines: Log in to My F‑Secure with your account username and password. , fortnite. Switched On Families. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We'll go over how to set up the filter, what. Re: Web safe settings not working. To. Just go to Your Account . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Up to 3 WiFi Pods if needed. Virgin Media. Also check the dns settings of your vpn while you're there. 168. uk, which will give you a rough idea on if it's a. Unless virgin is specifically blocking the IPs of your. Virgin Stream hub offering money-back for. Go to Account settings, then Account details b. g. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. If I turn on Developer tools, I see "token has expired". Other browsers operate normally. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. My Virgin Media App. Scroll to the bottom of the page and select Report a Website . Account - Mobile. Cheers, Reece - Forum Team. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Try both Mac and Windows. com emails but I can't login to the console. Mark as New;. Select Parental Controls in Virgin Media Web Safe. Virgin Media and you have confirmed Child Safe is on. And lastly, the company might also slow down access to certain streaming and file-sharing traffic,. Users will then be prompted to manually. Make a one-off payment. Recently, many Virgin media users have complained Netflix not. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. You’ll be able to block groups of sites by category, configure blocking for specific websites and set a timer for the filter. Discover the web for yourself. Thanks - 5400491. The computers and devices you wish to authorise are set up so that.